CHICAGO — Chase said its online- banking website was back in service early Wednesday morning after being down for more than a day, but many customers have reported that they are unable to log in after entering their user name and password. Around 11:30 a.m. Wednesday, the website displayed an error message saying it was “temporarily unavailable,” although a few minutes later, it appeared to be back up again.
The bank has not yet explained what caused Tuesday’s outage or Wednesday’s spotty service.
A Chase spokesman said the site was restored shortly after 1 a.m. Wednesday. It went down Monday night, leaving the bank’s customers without access to account information or the ability to pay bills online. ATMs and telephone banking were working.
Chase has 16.5 million customers who use its online services.
“It’s an eternity in the online world,” said Jacob Jegher, a senior analyst with Celent, a Boston-based financial-services research and consulting firm.
