Sammy Jones manages what might be the most visible and foreboding sign of delays – lines at the check-in counter. Jones, a Frontier senior manager of customer service, tries to get customers to the right check-in areas and keep the lines moving.
Frontier, like other airlines, encourages fliers to check bags at curbside. In fact, Frontier doesn’t charge for skycap service.
“We are very proud of the fact that we are very efficient at the ticket counter,” Jones said. “What we’re striving to do is get everyone on that airplane 10 minutes before the plane leaves.”
That allows time for passengers to stow carry-on baggage and get seated. It also gives the crew time to complete safety checks and federally mandated paperwork so the plane is ready when the scheduled departure time comes.
Frontier and other airlines have little control over the length of lines for ticketed passengers at security screening.
But since Frontier flies out of Concourse A, passengers can take a moving sidewalk to security screening and a skybridge rather than clearing security in the terminal and taking a train. But there could be other unforeseen delays along the way. One example: a passenger who has too much to drink – or is unruly – who boards the plane and must be escorted off.
