The Poudre Fire Authority released this transcript on Dec. 19, 2005 of a fire that killed 23-year-old Kris Kueneman and her eight-month-old daughter, Lily on July 31st. The call lasted for approximately eight minutes.
Dispatch: 911 what is the address of your emergency
Caller: Help
Dispatch: What is the address?
Caller: naa… naa.. 13, 1303 West Swallow
Dispatch: Okay. We’ve got fire department on the way. Get everybody out
of the apartment and get outside.
Caller: I can’t get of the apartment. I’m trapped.
Dispatch: What do you mean, you’re trapped. What apartment are you in?
Caller: 6D.
Dispatch: 6D, like, like David? Or B, like Boy?
Caller: D, David.
Dispatch: Okay. What, how are you trapped?
Caller: The fire’s in the stairwell and I can’t…(inaudible)
Dispatch: Okay, can you go out, there should be another exit. Is there
another exit?
Caller: No there isn’t. Um, that’s the only exit. (cough)
Dispatch: Alright. Go ahead and put a towel underneath the door so it blocks
any smoke. I’ll let them know that you’re trapped in 6D, David.
(In the background Dispatch states, “We’ve got a resident trapped.
Fire is in the stairway. She can’t get out. She’s in 6D.”)
Caller: (breathing in the background)
Dispatch: Is there any other exit out of your apartment. Stop and think.
Caller: Win, Window,
Dispatch: Stop and think.
Caller: Window
Dispatch: Okay, can you get out the window? (short pause) Can you get out
the window?
Caller: No!
Dispatch: Why can’t you get out the window?
Caller: Because… (starts crying).
Dispatch: Listen to me. You need to stop and think. Get out the window.
Break it if you have to.
Caller: Oh… oh…
Dispatch: break it if you have to
Dispatch: (In the background, “I need units to assist…
Caller: (makes inaudible sounds)
Dispatch: … the fire department at 1303 West Swallow, we’ve got a structure
fire…)
Caller: (makes inaudible sounds)
Dispatch: … people trapped inside.
(background noises)
Dispatch: Did you get the window open?
Caller: (breathing sounds)
Dispatch: Maam?
Caller: (breathing sounds)
Dispatch: Did you get the window open?
Caller: (inaudible) (breathing sounds)
Dispatch: Maam? Did you get the window opened?
Caller: (breathing sounds)
Dispatch: Maam? What’s your name?
Caller: (breathing sounds)
Dispatch: What’s your name?
Caller: (breathing sounds)
Dispatch: Talk to me. (short pause) Maam? Talk to me.
Caller: (breathing sounds)
Dispatch: Get to the window. Get the window open.
Caller: (breathing sounds) (sirens can be heard in the background)
(In the background, “…in Building 6…” (inaudible)
Dispatch: Maam?
… on the way now” (inaudible))
Dispatch: Pick up the phone!
Caller: (breathing sounds)
Dispatch: Pick up the phone. Get to the window. Open the window.
Caller: (inaudible)
Dispatch: Pick up the phone.
Caller: (inaudible)
Dispatch: Can you hear me?
Caller: (inaudible) (moaning sounds)
Dispatch: Maam?
Caller: (moaning sounds)
Dispatch: Pick up the phone. I need you to listen.
Caller: (moaning sounds)
Dispatch: (breathing sounds)
Caller: (moaning sounds)
Dispatch: (breathing sounds)
(In the background Dispatch states: “It would be easier if you switch over to fire console and I’ll listen to channel 2.)
Caller: (moaning in the background while his conversation takes place)
(Inaudible background noises in Dispatch.)
Dispatch: Maam?
(beeping can be heard in the background)
Dispatch: Maam?
Dispatch: Hello?
(inaudible background noises)
Dispatch: Copy. If you can get to 6D, as in David and try and get a window
open or something. I’ve got a resident inside that cannot get out.
Dispatch: Hello?
Dispatch: (Breathing sound). Okay. Keep yourself safe. (To officer on radio)
Dispatch: Maam?
(inaudible, background noise)
Dispatch: Hello?
Dispatch: 6D, David.
Dispatch: Hello?
Dispatch: If you can hear me, pick up the phone.
(inaudible sounds)
Dispatch: Afirm… that’s … that’s what I got.
(fumbling sounds)
Dispatch: Maam? Pick up the phone. Get to the window. Get to the
window.
Dispatch: This lady’s still in her apartment.
(inaudible, background noises)
Dispatch: Pick up the phone if you can hear me get to a window. I’ve got
people on scene to help you. I need you to get to a window.
(car alarms and background noises)
Dispatch: Maam? (short pause) Break the window if you can.
(car alarms and background noises)
Dispatch: Break the window. Use anything you can.
(car alarms and background noises)
Dispatch: Break the window. Get something and break the window.
(car alarms and background noises, inaudible)
Dispatch: Maam?
(inaudible background conversation)
Dispatch: Use anything. Break the window. Get, get out of the window.
(car alarms and background noises)
Dispatch: I’ve got the open phone line, but she’s not talking to me. I can hear
movement.
(car alarms and background noises)
Dispatch: I’ve got help there. Break the window. Do something.
(car alarms and background noises)
Dispatch: Maam? (short pause) Maam?
Dispatch: Maam, pick up the phone.
(background noises, inaudible conversation)
Dispatch: Charlie 188 do you have her in sight?
(background noises)
Dispatch: Does anybody have her in sight at 6D, David?
(inaudible conversation)
Dispatch: Okay. She’s not responding to me at all.
Dispatch: This lady’s not, I can hear movement Brandy, but she’s not talking
to me in 6D. Is there anybody that can get over there. PD can’t get
to her.
(inaudible conversation)
Dispatch: Sounds like the fire department gonna be getting a ladder to her
now.
(inaudible conversation)
Dispatch: I hope.
Dispatch: Maam. If you can get to it, get to the window, there’s help for you.
(window glass breaking)
Dispatch: I heard something break.
(window glass breaking)
Dispatch: Okay, I’m hearing breaking window, so hopefully fire
department’s got to his lady.
(background noises)
