Comcast’s sudden “migration” Wednesday of three channels from analog to digital left many viewers puzzled.
As part of the cable network’s march to the digital world, Comcast, which has about 820,000 subscribers in Colorado, moved MSNBC, CSPAN2 and the TV Guide Channel to its digital package called Starter Cable.
Starter Cable is the company’s lowest tier of digital cable with about 75 channels.
Channel numbers will remain the same, the company said in a release, but subscribers will be required to upgrade to a digital box, free for the first year and $1 a month thereafter, to receive the three channels.
“Today’s new world is digital. It’s a more convenient way to watch television,” Cindy Parsons, a spokeswoman for Comcast, said today. She added that digital cable will provide viewers access to more than 100 free movies a month; digital picture quality and sound, and a more extensive on-screen program guide.
The company said today that it received “a handful” of calls from subscribers but several callers to the on-screen number for information reported that they were told by an automated voice, “We are currently experiencing a high volume of calls.”
