Q: You had a hand in the creation and success of Comedy Works and later with Comcast?
A: Comedy Works grew and I was in it very early in my career, right out of college, and was sort of the district manager and saw the company through its growth period. I was at TCI, then AT&T and then Comcast until about 2003.
I did a lot of different things, basically a hired gun doing principally what I do now, working with field operations, designing and redesigning processes and procedures for the associated operations that feed the field its work, such as call centers and billing systems.
Comcast moved it all to Philadelphia. I had this production company — Batenburg-Hoffman Productions — and I bought out my partner, but no one remembers that name. Combined, it became Batmann and we became sort of a superhero.
With Comcast gone, we created a consulting company and sold our services back to the cable industry.
We became known for solving people’s problems, helping them with process re-engineering and change acceleration and adopting the right IT tools.
Q: What exactly is all that?
A: A lot of times, giant corporations with lots of employees and customers and interdepartmental processes have what I call “intention through retention.” When the company intends to sell a product or service, the marketing folks get spun up and do their part, sales takes orders, then the work order is scheduled and the other part delivers it and yet another part cares for the consumer.
Q: And the outcome?
A: What we do is help the companies. They’re working on delivering their widgets, and we help them with the process of helping them on the business of their business, streamline processes either by building software tools, help them buy solutions and screw it into their business in a way they accept it, adopt it and maintain their business integrity.
Ultimately it improves their service. Now the economy forces us to do more with less, working smarter with what you’ve got.
Our biggest area is the deployment of business intelligence tools. We take a business’ data and design custom solutions focused on their key performance indicators with fresh data.
Edited for length and clarity by David Migoya.
