AMHERST, Ohio—A Colorado operator of customer call centers for other companies is laying off 585 workers at a facility in Ohio.
TeleTech Holdings Inc. of Englewood, Colo., said Thursday that the sole client of the call center in northern Ohio’s Lorain County has decided it no longer wants the services.
County officials say the center handled calls for the T-Mobile wireless company and that T-Mobile has decided to handle the work in-house.
T-Mobile says in a statement that it does not comment on its business strategies.
TeleTech has told the Ohio workers that they’ll be out of work at the end of May. County officials say they earn around $11 per hour.
TeleTech spokesman Bob Livingston says the company will try to find new business for the call center.
