NEW YORK — Robb Dougherty, a Texas hairstylist, used to be a frequent flier on the Lubbock to San Antonio route. But he couldn’t stand the nasty travelers he’d constantly encounter — people who felt entitled, who talked down to flight attendants, who raged when they weren’t poured a full cup of soda or given an extra pillow.
“Once, it was such a thrilling, exciting adventure to fly,” says Dougherty, 41, who now stays close to home in Corpus Christi. “It’s become just a nasty experience. People swat you with their bags and don’t apologize. No smiles. No nothing.”
Dougherty is just one of countless disillusioned travelers who’ve been venting their frustrations since news broke of the spectacular meltdown of Steven Slater, the JetBlue flight attendant who cursed a passenger on the public-address system and then left his plane — and likely his career — behind with one dramatic escape down an emergency slide.
Many, but not all, gripe about nasty fellow passengers. To some, flight attendants are equally to blame for unfriendly skies.
Jim Erickson, for example, says he wouldn’t have gotten on a plane a few years back if he’d known he’d be getting sick. But he got worse on board, requiring a number of trips to the lavatory, which meant squeezing by flight attendants with their carts.
One attendant accidentally splashed a bit of water on herself as she backed up a row to let him pass.
“She got very rude with me,” says Erickson, a business analyst from Fort Worth, Texas. “I remember it left me feeling genuinely bad. Not only her words, but her continued attitude and looks at me for the remainder of the flight.
“Airline travel used to be a big event that prompted you to put on your suit and tie,” says Erickson, 34. “Pilots stood at the doorway … flight attendants were glamorous hosts and hostesses. Now, many American carriers have become cattle cars.”
How did it come to this? Passengers and those in the travel industry cite a number of factors, among them post- 9/11 security concerns, packed planes, and budget-tightening, leading to those dreaded fees.
“I think there’s a feeling out there that you’re getting taken when you fly on an airline,” says Pauline Frommer, creator of the Pauline Frommer Guides and daughter of Arthur Frommer.
Plus, flying, she added, “is a high-stress experience. You’re just a number when you fly. It’s not like other parts of your life. Any feeling of control you have is gone.”
That can lead to severe anxiety, says Katherine Muller, a clinical psychologist at the Montefiore Medical Center in New York, who flies frequently and has suffered her own anxiety on flights at times.
“You’re in this tight place with limited mobility,” says Muller. “On top of that, a lot of people have fears about flying. They may not talk about it, but they have it. Some people self-medicate, with pills and alcohol, so their behavior becomes less inhibited.”
As for flight attendants, Muller points out that they’re people too, subject to nerves, just like us.
Traci Dolan, a bartender in St. Albans, W.Va., applauds the captain who, upon landing but before reaching the gate, stopped the plane she was on mid-tarmac and refused to move because one passenger, ignoring the flight attendants, was blithely moving about, collecting his luggage.
“If you don’t sit down, I’m not moving this plane,”‘ she quotes the captain as saying. “I thought that was brilliant! The guy wasn’t happy, but he sat down.”
Pat Fitzgerald 43, of Ruckersville, Va., has a theory. He used to be “one of these jerks who hated flying, and acted like I hated flying — and you know what, others were hateful to me. Then I decided . . . to just roll with it and smile.
“And you know what, other people gave me a smile and treated me nice, too. Funny how life works that way.”
