Denver International Airport ranks 57th in a global ranking of airports, according to passenger satisfaction research by the Airports Council International.
Occupying the top three spots are airports in Singapore; Incheon- Seoul, South Korea; and Hong Kong.
The top 10 also included hubs in Beijing, Shanghai and Kuala Lumpur, according to ACI airport service quality standings based on passenger surveys in the second quarter of 2010, which were obtained by Bloomberg News Service.
The results were released Wednesday.
Europe’s five busiest airports rank outside the top 90 worldwide for consumer satisfaction. Amsterdam Schiphol is the best-placed major European hub at No. 93, with London Heathrow, the busiest in the region with 66 million passengers, ranked at 99.
Dallas-Fort Worth is the top- ranked U.S. airport at 42nd. Atlanta, the world’s busiest hub, is 69th.
Chicago’s O’Hare and Los Angeles International — the second- and third-busiest North American hubs — don’t feature in the survey.
The council’s airport service quality survey is funded by airports. The report is used for benchmarking purposes by 216 terminals worldwide.
“Older airports tend to have a harder time than the new ones, and many of the airports in Asia are new,” said council spokeswoman Nancy Gautier. “They also have a real commitment to customer service, and they realize that they need a competitive advantage.”
Rankings come from questionnaires given to passengers, ACI said.
