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Grocery chains mull bagging self-checkout…
Wednesday, April 29th 2026

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Grocery chains mull bagging self-checkout option as use declines

In this Sept. 23, 2011 photo, a customer uses a self-serve checkout station at a Big Y supermarket in Manchester, Conn. A growing number of supermarket chains are bagging their self-serve checkout lanes, saying they can offer better customer service when clerks help shoppers directly. Big Y Foods, which has more than 60 southern New England locations, recently became the latest to announce it's phasing them out.
In this Sept. 23, 2011 photo, a customer uses a self-serve checkout station at a Big Y supermarket in Manchester, Conn. A growing number of supermarket chains are bagging their self-serve checkout lanes, saying they can offer better customer service when clerks help shoppers directly. Big Y Foods, which has more than 60 southern New England locations, recently became the latest to announce it’s phasing them out.
By | newsroom@denverpost.com | The Denver Post
PUBLISHED: | UPDATED:
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MANCHESTER, Conn. — Some U.S. grocery-store chains are bagging the do-it-yourself checkout option, once considered the wave of the future, in the name of customer service.

“It’s just more interactive,” said Keith Wearne of Manchester. “You get someone who says hello; you get a person to talk to if there’s a problem.”

Studies cited by the Food Marketing Institute found 16 percent of supermarket transactions in 2010 were done at self-checkout lanes in stores that provided the option. That’s down from a high of 22 percent three years ago. The Associated Press

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