Q: A friend of mine bought a three-book package on her Kindle e-reader, but only the first book downloaded. What can she do?
— Gloria Majka, Syracuse, N.Y.
A: She could have trouble downloading books if the Kindle has a low battery, is in an area with poor wireless coverage or hasn’t been turned off recently. Try turning the Kindle off, then on again; this works wonders on nearly any type of computer or smartphone. Also charge the battery, and try downloading from a different location. (If the Kindle uses Wi-Fi, get closer to the Wi-Fi antenna; if it uses the 3G cellular network, get closer to a window or go outdoors.) If those things don’t work, you can find more advice from Amazon at . If none of these do-it-yourself fixes works, there may be a flaw in your friend’s Kindle. If so, she has a one-year warranty from the date of purchase. Contact Amazon by filling out the form at .
— Steve Alexander, Minneapolis Star Tribune
