A computer-system conversion that is a key step in the United-Continental airlines merger improved Monday after some flights were delayed, airport kiosks were balky and phone lines were jammed over the weekend.
At Denver International Airport, which is a United hub, “the lines weren’t terribly long, and we didn’t see any flight delays as a result,” said spokeswoman Jenny Schiavone.
The switch to a single network — called a computer “cut over” — began at about midnight MST Friday and lasted a few hours. All reservations are now handled at .
On Monday, United acknowledged there were some related technical issues that caused airport delays Saturday. But by Sunday, the airline achieved a domestic mainline on-time performance of 77.1 percent. By 1:45 p.m. MST Monday, United said its domestic online on-time performance was 90.6 percent.
United said in a statement that 600 additional reservations agents were added worldwide to assist with calls during the transition.
“However, call volume and handling time continued to be high on Monday,” the statement said. “The company is taking further steps to reduce call volume.”
Ann Schrader: 303-954-1967 or aschrader@denverpost.com
