Getting your player ready...
People watch a Frontier Airlines plane land at Dulles airport in Virginia on Sept. 20. (Nicholas Kamm, AFP/Getty Images)
Re: “Customers struggle, but low-cost model boosts Frontier’s fortunes,” Oct. 12 business news story.
Add my name to the list of disgruntled Frontier Airlines customers. Yes, their website is impossible. And should you desire to speak with a human being, the wait is usually 45 minutes. Forty-five minutes to wait to make a reservation? Ask a question? Cancel a reservation on a 24-hour hold? I’ve tried to communicate my dismay to them without success. Count me out from now on.
Elizabeth S. Anderson, Dillon
This letter was published in the Oct. 19 edition.
Submit a letter to the editor via this form or check out our guidelines for how to submit by e-mail or mail.
