TOKYO — McDonald’s Corp. officials in Japan bowed deeply Wednesday to apologize for a human tooth, plastic pieces and other objects found in the burger chain’s food, highlighting how consumers here are loving and hating the popular fast-food eatery.
Last year, McDonald’s in China and Japan and other fast food brands were hit by a scandal over expired meat from a Chinese supplier.
In the recent cases, a child’s mouth was injured by a piece of plastic in an ice cream sundae in December. The fragment had fallen into the dispenser while being assembled, according to McDonald’s.
In another case, a customer who bought a Big Mac meal in August found a tooth in the fries. McDonald’s said none of its employees at the outlet or its suppliers had lost a tooth, and there were no signs the tooth had been fried. It was still investigating how the tooth and plastic got in the food.
“To make such cases zero is our goal,” said Takehiko Aoki, a senior executive.
