Q:I forgot my password to my Yahoo e-mail account. I’ve been locked out for months. Is there any way to get back in? — Ben Losasso
A: The simple answer is to follow Yahoo’s password recovery steps by telling the company here: .
Then follow the steps to reset your password.
Interestingly, Yahoo provides more advice for locked-out issues, including to get rid of old logins, making sure you have the browsers or even logging in on a different Yahoo page, including the main one at .
Yahoo even has tips on fixing the problem if it’s , at .
Other tips are making sure “Caps Lock” or “Num Lock” aren’t on.
Yahoo has other tips for password and ID recovery and also advice on what to do if your account is locked, including waiting 12 hours before trying again. Keep in mind, if you suspect the account was hacked and your password changed, Yahoo has advice on that, too. Here is the main link: .
If you’re still in a lurch, Yahoo has a service other than a phone number, which isn’t available. Try its Facebook page — — where Yahoo “typically replies within an hour” to messages, or tweet its Twitter account, .
For other popular e-mail or online services, try these links:
Google’s Gmail:
AOL:
Microsoft Windows Live/Outlook:
Apple ID/password:
Tamara Chuang: tchuang@denverpost.com or visit dpo.st/tamara
