In its move to prioritize how it treats customers, Comcast shared more details Thursday on its newly announced customer support center in Fort Collins. It plans to hire 600 employees to help residential customers with technical products and services.
The 80,000-square-foot facility at 3420 E. Harmony Road will open next year. But it still needs upgrades.
The site formerly housed Hewlett-Packard. Philadelphia-based Comcast said the support center won’t open until a year after upgrades are made. Leslie Oliver, a Comcast spokesperson, said the plan is to open it in 2017.
The company expects to begin hiring for the 600 openings later this year at .
Comcast has been among , but things got worse a few years ago. One customer with a Comcast service representative as he tried to cancel his service. Another customer posted his bill, which .
Comcast and pledged to improve customer service.
The new Fort Collins center is a result, according to the company. Comcast also plans to hire more than 5,500 customer service employees over the next few years. It has also opened new customer support centers in Albuquerque, Spokane, Wash., and Tucson, Ariz.
Comcast has a large presence in Colorado. In 2012, the company added 400 call center jobs in Denver and Colorado Springs — after .
Last year, it moved its in Centennial. Also last year, it for its wholesale operations.
