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Restaurants, Food and Drink | “We don’t control the experience”: Olive…
Saturday, April 25th 2026

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Restaurants, Food and Drink

“We don’t control the experience”: Olive & Finch owner on delivery app frustrations

“We’re letting these huge companies come in and profit off the blood, sweat and tears of our small businesses,” Mary Nguyen said.

Any time polenta is served out of a miniature crock pot is a good time. Photo by Allyson Reedy, The Know.
Any time polenta is served out of a miniature crock pot is a good time. Photo by Allyson Reedy, The Know.
By | BusinessDen
PUBLISHED: | UPDATED:
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Restaurateur Mary Nguyen knows third-party delivery apps are here to stay, but thinks how they do business with independent restaurants needs to change.
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