TeKnowledge, one of El Paso County’s largest technology employers, is reducing its Colorado Springs workforce by 324 positions, according to a letter filed with the Colorado Department of Labor and Employment on Friday.
“The technology industry is experiencing shifts in priorities and demand. As a result, we are realigning aspects of our operations to better reflect evolving client needs. Unfortunately, this includes changes to our workforce structure,” company spokesman Iman Ghorayeb, said in an emailed statement.
The company, which changed its name from Tek Experts in April, has more than 6,000 workers in 19 global locations, including Nigeria, Costa Rica and El Salvador. The company doesn’t have a single headquarters, but Colorado Springs is one of its largest U.S. operating locations, with some reports listing its Colorado headcount at more than 600 workers.
Founded in 2010, the privately-held company focuses on cybersecurity, operations automation, online training and, more recently, AI, or more specifically, agentic AI, an emerging field of using artificial intelligence systems to assist or replace human agents such as order takers and customer service representatives.
The jobs being eliminated are at TeKnowledge OPS USA Inc., which operates a facility at 1150 Kelly Johnson Blvd., according to a federal Worker Adjustment and Retraining Notification Act or WARN letter filed by Heraclio Perez Montenegro, who is the human resources director for the company’s Americas operations.
Employees will be dismissed between Oct. 30 and Dec. 30. Positions eliminated include 120 stage two technical support engineers, 41 reactive support managers, and 31 fintech analysts.
“We deeply appreciate the contributions of those impacted and are committed to supporting them with respect, care, and practical assistance,” Ghorayeb said, adding that the company’s focus on delivering AI-first technology services to its global customers remains unchanged.
He said that as the business evolves and new opportunities arise, the company hopes to reconnect with former colleagues.
“As we continue our work in Colorado, we’d like to emphasize that Colorado Springs has consistently proven to be an outstanding location for delivering our services–thanks to its exceptional talent pool, strong community spirit, and supportive business environment,” he said.
TeKnowledge ranks as a top-five technology employer in Colorado Springs and will remain in the top 10 after the job cuts.
On Tuesday, the Trump Administration said it will relocate the headquarters of U.S. Space Command from Colorado Springs to Huntsville, Ala., a move that could cost the region 1,400 jobs and $1 billion in activity per year.
