Greyhound Lines buses will continue to operate out of Denver’s Union Station after RTD initially told the company they would end their contract in August 2025 over rider safety and security concerns.
RTD extended the contract another 18 months, until February 2027, after the company agreed to several new conditions, RTD spokesman Stuart Summers said.
“RTD has been actively engaged with Greyhound’s leadership to communicate the agency’s concerns related to personal safety and security matters and operational challenges,” he said. “RTD recognizes and appreciates Greyhound’s good faith efforts to address and mitigate the agency’s previous concerns.”
In the past, RTD said that Greyhound made patrolling and securing the bus concourse difficult by abandoning buses there and leaving customers in the concourse overnight. The bus service’s long waits also caused crowding and loitering in the area, spokeswoman Pauline Haberman said at the time.
Greyhound agreed to several changes, including requirements for it to provide prompt and thorough communications to RTD, adhere to RTD’s customer code of conduct, attend monthly meetings and “provide liquidated damages that may incur with certain activities.”
That could include Greyhound buses parked in the Denver Union Station’s high-occupancy vehicle lane, buses left unattended at gates, damage to the concourse and passenger conduct “not resolved in a reasonable amount of time,” according to the emailed statement from Summers.
The company will continue to look for a new location for the intercity bus service, Summers said.
RTD previously entered into an initial five-year agreement with Greyhound on Aug. 31, 2020. When RTD first announced it would boot the company from Union Station, Front-line bus Agent Loretta Hamilton implied the decision was because Denver wanted to push low-income and vulnerable people out of public view.
“We are pleased to continue normal operations at Denver Union Station,” said Greyhound spokesperson Karina Frayter. “Intercity bus service is a vital part of Denver’s transportation network, providing residents and visitors with a reliable, affordable way to access essential services, jobs, education, healthcare, and family. … Operating from Union Station, a major intermodal hub, our buses connect seamlessly with local transit, rail, and other transportation options, making travel more convenient and efficient for passengers.”
Updated 5:42 p.m. Sept. 5, 2025: This article was updated to change the attribution of the statement from Greyhound because the company informed The Denver Post that the attribution had changed after publication.
