Q: I recently received a used Windows 7 PC as a gift. But my existing Microsoft Wireless Keyboard and Mouse 6000 v3.0, which worked well on Windows XP, freeze on the new computer. I tried moving my USB radio transmitter and changing the settings, but nothing works. What can I do? — Melody Bold, Delhi, Calif.
A: Microsoft recommends downloading new software that improves performance by automatically detecting which keyboard and mouse models you have. You can find the IntelliType 8.2 software for your keyboard at and the IntelliPoint 8.2 software for the mouse at .
Note: Under the “select an operating system” menu, be sure to choose the version of Windows 7 that you have, either 32-bit or 64-bit. If you’re not sure, you can check by going to Start, choosing Control Panel and clicking the System icon. Look for “system type.” — Steve Alexander, Star Tribune (Minneapolis)
