Denver-based Frontier Airlines improved its on-time arrival rate in April, according to .
The carrier reported 85.8 percent of its arrivals as being on time, up from 77.6 percent in March. A that busted tarmac-delay limits. In April, Frontier saw two tarmac delays of longer than two hours, or 0.03 percent.
At Denver International Airport, 83.7 percent of flights arrived on time in April. For departures, 81.6 percent of flights left on time.
Consumer complaints among all airlines were down year-over-year in all categories and fell by 21 percent as a whole. Of all complaints, flight problems, including delays, cancellations and missed connections, remained in first place.
Customer service jumped to the No. 2 spot among complaints from No. 4, followed by reservations, ticketing and boarding at No. 3 and baggage-related issues at No. 4.
Frontier received 30 complaints — nine of which were related to flight problems — ranking it second for most complaints per 100,000 enplanements at 2.76. Spirit Airlines led the pack by far, notching 6.81. The average among the 12 major airlines is 1.31.
Last year, Frontier had received the highest rate of complaints at 8.67 per 100,000 enplanements. The national average then was 1.64.
Reports to Frontier of mishandled baggage dropped in April, improving the company’s ranking to No. 7 of the 12 major airlines, up from No. 10 last year.
Of Frontier’s 178 regularly scheduled flights, the lowest number for any major carrier, none were late 70 percent of the time or more.
On-time performances for the 12 reporting airlines in April are as follows. A flight counts as on time if it arrives within 15 minutes of schedule:
- Hawaiian Airlines, 94.1 percent
- Delta Air Lines, 90.3 percent
- Alaska Airlines, 89.4 percent
- Frontier Airlines, 85.8 percent
- SkyWest, 85.7 percent
- ExpressJet, 85.7 percent
- United Airlines, 85.1 percent
- American Airlines, 83.5 percent
- Southwest Airlines, 81.3 percent
- JetBlue Airways, 78.9 percent
- Virgin America, 76.4 percent
- Spirit Airlines, 73.8 percent
The average on-time rate for all reporting airlines was 84.5 percent, up 3 percentage points from March.
