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Broncos fans miss part of home opener due to issues with mobile tickets

Some fans say team’s new mobile-only ticketing policy caused long waits at stadium gates

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Highlights

Some Broncos fans say the team’s new mobile-only ticketing policy caused long waits at stadium gates and for some to miss part of Sunday’s season opener.

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Some Broncos fans say the team’s new mobile-only ticketing policy caused long waits at stadium gates and for some to miss part of Sunday’s season opener.

The Broncos rolled out mobile-only ticketing during the preseason. The team reported no major issues at that time. Sunday was the first regular season game where the process was in place.

The Broncos acknowledged the first game did have hiccups. A team spokesperson said delays were due to security and season ticket holders using mobile ticketing for the first time, since a lot of them don’t go to preseason games.

One fan tweeted that they missed the entire first quarter. Another said they missed half of the first. Schafer says she missed pregame and the first few minutes of the game. Those posts were a small minority of the thousands in attendance.

“Itap disappointing. The Broncos make enough money. They should be able to get us into the game on time,” said one fan.

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