DirecTV plans to build a call center in Englewood and add up to 1,000 jobs in the area, the company said today. The call center is expected to open in early 2007 and will oversee all customer care operations nationwide and will have a variety of other support functions, including an expanded IT/Data Center operation.
The call center will be located in a six-story, 257,000-square foot facility – formerly occupied by ICG – in the Inverness Business Park.
“We’ve had critical operations in the Denver area for several years, including the Castle Rock Broadcast Center that uplinked the first DIRECTV signals 12 years ago,” said John Suranyi, president of DirecTV sales and service. “With the concentration of telecommunications businesses, along with the enormously talented workforce, it made sense for us to expand our operations and create jobs here.”
There are about 260 employees at the company’s national operations center in Denver, and 110 employees at its facility in Castle Rock. The company employs more than 6,200 in the U.S.
DirecTV also owns and operates call centers in Boise, Idaho, Huntsville, Ala., and Tulsa, Okla., and will open a technical call center in Missoula, Mont., this summer. DirecTV has about 15 million customers nationwide.
