Getting your player ready...
Travelers are lashing out at airlines for poor customer service after this week’s storm on the East Coast left thousands stranded and unable to get through to reservation agents.
Travelers are incensed over what they say is the airlines’ effort to blame everything on the weather.
Travelers calling to rebook flights were put on hold for hours or told to call back later because the major airlines have fewer reservation agents to take their calls. Because so many people now book online, airlines have cut thousands of call-center positions. The Associated Press
