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Thieves with stolen usernames and passwords have broken into customer accounts at American and United airlines and in some cases booked free trips or upgrades.
The airlines say the incidents happened in late December.
United spokesman Luke Punzenberger said thieves booked trips or made mileage transactions on up to three dozen accounts. Punzenberger said the airline would restore miles to anyone who had them stolen.
American spokeswoman Martha Thomas said that about 10,000 accounts were affected and some have been frozen while the airline and customer set up new accounts. She said the airline has learned of two cases in which somebody booked a free trip or upgrade without the account holder’s knowledge.
