Thousands of people who renewed their driver’s licenses or Colorado ID cards online recently are discovering they are much shorter in real life than the height listed on the document.
The mistakes are the result of an error by Marquis ID Systems, the vendor that produces the documents, Colorado Department of Revenue spokeswoman Lynn Granger said.
“They had asked us to file height in inches and that was what was done, but they failed to do the conversion,” she said.
As a result, inches were not properly converted into feet, and so someone who is 71-inches tall — or 5 feet 11 inches — was listed as 7 feet 1 inch tall on their license.
The errors are showing up on licenses and identification cards renewed online between Feb. 20 and March 6. No more than 12,000 people have received the cards, and replacements are now being mailed out, Granger said.
The error was first .
Marquis is replacing the cards at no cost to those who received them or to the state. The replacements are being mailed at no charge to customers no later than March 10.
A letter explaining the error will be included with the card.
The licenses are valid even with the mistake, Granger said.
Marquis has held a contract to produce the licenses and identification cards for the state since April, 2016.
The company will continue to do so, Granger said.
“I don’t think we will be switching anytime soon,” she said.
