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DNS issues with Southwest, Kaiser and other sites point to Microsoft Edge

When a website says “Hmm, we can’t reach this page,” it’s Microsoft Edge

Tamara Chuang of The Denver Post.
PUBLISHED: | UPDATED:
Getting your player ready...

Watching internet-based TV on a TV continues to be of interest with Tech+ readers so I turned Monday’s column into a tell-all with readers sharing how they pick, choose and pay for this new wave of TV services.

Internet from ? Video recording via , Tablo DVR and TiVo’s Roamio? Reading through the responses was educational even for me. Thank you to everyone who shared their story. If I overlooked your story or you want to share other services or devices that didn’t get mentioned, please or feel free to email me.

To read the story, find it in Monday’s paper or online, “.”

I didn’t have much time to answer questions other than those related to internet TV. But here’s one:

: I have several websites that I get the message — “Hmm, we can’t reach this page” — (from sites) such as Southwest Airlines, Kaiser Permanente, USA Today. I recently got a new Dell and now have Windows 10. On my old computer I had no trouble. I use “https://” Now I must go to Chrome to access these websites. there are more all the time. Help! ~ Sammy Scoma, Westminster

Tech+ Google “” and the browser that likes that wording is Microsoft Edge. (Google’s Chrome prefers “Aw snap!”)

Since the sites work for you in Chrome, the culprit may be the Domain Name System, or DNS. That system takes easy-to-read websites, like southwest.com, and translates them into numbers that computers can read.

Your DNS client may not be running properly. To turn check to see if it’s on, follow these steps:

  1. Go to “Administrative Tools” (either by typing this word in the Windows search bar or opening up “Control Panel” then “System & Security” and “Administrative Tools”
  2. Click “Services”
  3. Find “DNS Client”
  4. Right click DNS Client and you’ll see the options to start, stop, pause, etc.
  5. Pick “Start” or click “Properties.”  A new window opens so you can check if the DNS is running. Turn it on and make sure you set the “Startup Type” to “Automatic” so as your computer reboots, the DNS client will be loaded.

Also, a quick note: Message boards can be tedious, but often people with very specific issues are getting help from others who are troubleshooting on their own. So read through some of these boards and see if users are saying a suggestion fixed the problem.

Other sites that offer tips on solving this issue include this Ի .

Q: Have you done an article on a good external HD antenna for the Front Range? I have an old model to replace and am confused by all the online “reviews”. I live in Longmont. Any suggestions? Thanks! ~ Larry Prochazka

Tech+ My best suggestions were in an article I wrote last fall: “.”

Essentially, the tips are to talk to people in your area who would know: either an employee at your local electronics store or a person who installs antennas. They can tell you what works best in your neighborhood. They’re the ones installing or selling and want to make sure their customers are happy.

But also read . Many share what antennas work for them because if you’re cutting the cord, you’re going to invest in a TV antenna.

Thanks for reading everyone! Remember, if you have a question, the best way to get my attention is to fill out the form on the Tech+ page, found at . I unfortunately can’t respond to all of them, but if you catch me at a good time, I often will jot down a quick answer to the questioner.

See past Tech+ answers or ask your own tech question at . If you’re e-mailing your question, please add “Mailbag” to the subject line.

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