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Headaches and a $5.3K bill: Customers say Xcel making it difficult to disconnect from gas

Homeowners trying to electrify push for clarity in process while state regulators seek feedback on improvements

K.K. DuVivier, University of Denver law professor, stands next to her heat pump and electrified system at her home in Boulder on Thursday, Jan. 18, 2024. (Photo by Hyoung Chang/The Denver Post)
K.K. DuVivier, University of Denver law professor, stands next to her heat pump and electrified system at her home in Boulder on Thursday, Jan. 18, 2024. (Photo by Hyoung Chang/The Denver Post)
DENVER, CO - DECEMBER 12:  Judith Kohler - Staff portraits at the Denver Post studio.  (Photo by Eric Lutzens/The Denver Post)
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After spending $40,000 to electrify her Boulder home, which included installing heat pumps, K.K. DuVivier was ready to disconnect from natural gas and have her meter turned off. Then she got the bill to flip off the switch: $5,333.
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