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Health | Ambulance crews can’t avoid violence but at…
Saturday, May 30th 2026

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Ambulance crews can’t avoid violence but at Denver Health, they’re trying to change the culture of ignoring it

Denver Health, others are adding mental health support

Paramedic Kyle Bayens, left, and EMT Emilie Thurston, right, work on a patient inside their ambulance before transporting him to a hospital on May 16, 2023, in Denver. The patient called 911 because he was vomiting blood. In a typical year, Denver Health says their paramedics respond to more than 100,000 calls and take more than 70,000 patients to the hospital. (Photo by Helen H. Richardson/The Denver Post)
Paramedic Kyle Bayens, left, and EMT Emilie Thurston, right, work on a patient inside their ambulance before transporting him to a hospital on May 16, 2023, in Denver. The patient called 911 because he was vomiting blood. In a typical year, Denver Health says their paramedics respond to more than 100,000 calls and take more than 70,000 patients to the hospital. (Photo by Helen H. Richardson/The Denver Post)
DENVER, CO - MARCH 7: Meg Wingerter - Staff portraits at the Denver Post studio. (Photo by Eric Lutzens/The Denver Post)
By | mwingerter@denverpost.com | The Denver Post
PUBLISHED: | UPDATED:
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Traditionally, paramedics didn't learn tactics for dealing with their emotions about violence, or even techniques to verbally deescalate a situation with patients and their families. Now, some schools have started to add that information, and everyone at Denver Health can take in-house training.
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