Kansas City, Mo. – Sprint Nextel Corp. isn’t apologizing for its decision to ax customers it determined were calling customer service too often. The nation’s third-largest wireless provider sent letters to about 1,000 subscribers June 29, saying the company’s records showed they had made frequent calls for help with questions about billing and other account information.
“While we have worked to resolve your issues and questions to the best of our ability, the number of inquiries you have made to us during this time had led us to determine that we are unable to meet your current wireless needs,” the letters said.
The customers were told their service agreements were being terminated, that they wouldn’t owe anything on their final bill and that the company would waive early-termination fees. They also were told to switch to another wireless provider by July 30 if they want to keep their phone number.
Sprint spokeswoman Roni Singleton said the targeted subscribers each made an average of 40 to 50 calls a month to customer service.
