Getting your player ready...
WASHINGTON — Airlines did a lot right last year. They were better at arriving on time and not overbooking planes so people got bumped less often from flights. Their rate for losing or damaging bags was the lowest in 20 years.
But don’t tell that to passengers, who made it clear that not all was friendly in the skies in 2010.
Complaints to the Department of Transportation about airline performance went up a whopping 28 percent from the year before, according to an annual study of airline quality being released today.
Southwest Airlines maintained its ranking as the airline with the lowest consumer complaint rate, 0.27 per 100,000 passengers in 2010. Delta had the worst rate again, two per 100,000 passengers.
