Helen H. Richardson, The Denver Post
Travelers sit in newly renovated spaces on the 5th and 6th floors on Oct. 27, 2021, that were part of Phase 1 of terminal improvements at Denver International Airport. The project will continue for at least two years and possibly much longer depending on whether all of the security screening changes win City Council approval in coming months. The first phase of the project renovated the center portion of Jeppesen Terminal on levels 5 and 6 to create new check-in space for United and Southwest and eventually Frontier Airlines. The renovations created a more modern check-in experience and added capacity in the terminal as well as improving operational efficiency. The completion of Phase 1 also includes an additional 31,000 square feet of space for the Jeppesen Terminal as well as 158,500 square feet of newly renovated space; new ticketing areas in the center of Level 6 with more efficient and state-of-the-art processes for checking in passengers and their luggage; upgraded ticketing areas that include ticketing kiosks for check in; 86 automated self-bag-drop units to streamline the check-in process and four new restrooms as well as upgrades to existing restrooms. 
Getting your player ready...
A new "lessons learned" report on Denver International Airport's failed Great Hall partnership deal — and how it fell apart three years ago — heaps blame both on DIA leaders and on the contracting team they fired, but it particularly highlights how the airport's inexperience with such a long-term contract helped doom it.
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